Access Health CT Website Restored After Outage

HARTFORD, Conn. (December 16, 2025) — Access Health CT (AHCT), Connecticut’s official health insurance marketplace, experienced intermittent website outages on Monday, December 15, 2025 that impacted customers who wanted to enroll by that date to have coverage starting January 1, 2026. The website has been fully restored and is now available for eligible Connecticut residents to enroll in coverage.

“We understand how important access to health coverage is for our customers and yesterday’s website outage added stress and frustration for many customers,” said James Michel, Chief Executive Officer of Access Health CT. “We take responsibility for that disruption and apologize for the inconvenience it caused. We want to assure anyone affected that we are committed to making this right. Customers can still enroll for coverage starting January 1, 2026 by calling our call center by December 20, 2025 where our trained staff will provide personalized assistance to ensure no one is left without coverage.”

Approximately 2,400 customers who called the call center but were unable to enroll will receive a call back from the call center and the opportunity to enroll in coverage with a January 1, 2026 effective date.

Customers who tried but were unable to successfully enroll online can call the call center by December 20, 2025 to enroll in coverage with a January 1, 2026 effective date.

To get help over the phone, customers can contact the call center at 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call with a relay operator. Help is available in more than 100 languages.

Brokers can also help customers secure coverage with a January 1, 2026 effective date. Customers working with brokers should contact their broker and enroll by December 20, 2025 for coverage starting January 1, 2026.