Press-Release-Eng – Access Health CT

Connecticut Residents Can Now Request Information About Health Insurance Options While Filing Taxes

HARTFORD, Conn. (April 7, 2025) — Access Health CT (AHCT) and the Connecticut Department of Revenue Services (DRS) today announced that Connecticut residents can now check a box on their state income tax return to get information about health coverage options. In 2023, the state passed Public Act 23-204 which provided the authority for this partnership.

AHCT is the official health insurance marketplace for Connecticut and the only place to get financial help to help offset the cost of health coverage. Eligible customers can enroll in Qualified Health Plans (QHPs) or other low- or no-cost health coverage including the Covered CT Program which provides health and dental coverage at no cost to the customer, or HUSKY Health, Connecticut’s Medicaid Program and Children’s Health Insurance Program (CHIP).

Those who check the box will receive information about coverage options and financial help from AHCT.

“Thanks to our new Covered CT Program and President Biden’s expansion of the Affordable Care Act, there are a lot of people who may be eligible for free or low-cost health insurance in Connecticut who may not know it,” said State Senator Matt Lesser. “This initiative will help families get quotes and learn about the benefits they are already eligible for. Similar programs have worked in states like Maryland. I was thrilled to author this provision and am grateful for the collaboration of the Governor’s Office, Access Health CT, and the Department of Revenue Services, and going forward, I hope we can continue to streamline health care and get better information to consumers.”

“We welcome this opportunity to collaborate with the Department of Revenue Services to reach new audiences that may be in need of quality, affordable health coverage options,” said Access Health CT Chief Executive Officer James Michel. “We are the only place where Connecticut residents can qualify for financial help to lower health insurance costs, and this helps us get the word out to even more people that assistance is available.”

“Tax season is a busy time, and this is one way we can make things a little easier for people who want to learn more about health coverage options in Connecticut,” said DRS Commissioner Mark Boughton. “We’re happy to collaborate with Access Health CT and do our part to help share this important information.”

Access Health CT Announces Applications are Open for 2025 Broker Academy Program

The free training program is diversifying the broker community in Connecticut and reaching underserved communities

HARTFORD, Conn. (March 14, 2025) — Access Health CT (AHCT) today announced that applications are open for the 2025 Broker Academy Program. Click here for the application. The deadline to apply is March 31.

The Broker Academy is now in its fourth year. This free program recruits and trains individuals from underserved communities in Connecticut, giving them the skills to become licensed health insurance brokers. The program aims to help reduce health disparities and uninsured rates and increase trust in the healthcare system by embedding these professionals in the state’s hardest-to-reach areas.

As a result of the program, 73 new brokers are now working within communities across the state, making it easier for all Connecticut residents to get the information and help they need to enroll in health and dental insurance.

The increase in brokers working in areas where these resources are not readily available means more people can access health care, which can lead to a healthier life. By increasing enrollment within their own communities, the brokers are playing an important role in fulfilling AHCT’s mission of reducing the rate of the uninsured and eliminating health disparities.

Nearly half of AHCT’s customers worked with a broker during the recent Open Enrollment Period.

Health insurance brokers help their clients shop, compare and enroll in a health insurance plan that best fits their needs. They play a crucial role in helping their clients understand their selected insurance plan and how to use it. Brokers also answer their clients’ questions throughout the year, even after the enrollment process is over.

To participate in the Broker Academy, applicants must be 18 years or older. They must hold a high school diploma or GED, have one to three letters of recommendation and have community service experience. The program is open to all Connecticut residents. Preference will be given to applicants who reside or work in underserved areas.

Along with free training, accepted Broker Academy candidates will get a five-month mentorship with an experienced broker, professional development and program support. Weekly training sessions for program readiness will start May 1. In-person classes will take place June 7 and 8. Classes will be in Danbury and New Britain.

“I am proud of what the Broker Academy has accomplished in its first three years,” said Access Health CT Chief Executive Officer James Michel. “The new brokers are building trust in underserved communities in the state, ensuring everyone has access to accurate information and free help. The program is helping us achieve our mission of reducing the rate of the uninsured and eliminating health disparities, and I’m excited to see what this year’s cohort will accomplish.”

AHCT is hosting free virtual Broker Academy information sessions. The remaining sessions will take place March 18 and April 1 from 3:00 p.m. to 4:00 p.m. To register for a session, click here.

Access Health CT Enrolls Record Number of Connecticut Residents in Health Insurance for 2025

But the cost of health insurance in Connecticut could skyrocket if Congress does not act this year

HARTFORD, Conn. (Feb. 25, 2025) — Access Health CT (AHCT) reported a record number of Connecticut residents enrolled in health and dental insurance for 2025 during the Open Enrollment Period, which ran from Nov. 1, 2024 to Jan. 15, 2025.

However, tens of thousands of Connecticut residents could see their health coverage costs increase dramatically next year if Congress does not act to extend the enhanced subsidies that are a critical part of making coverage affordable through federal and state-based marketplaces like AHCT.

A total of 151,151 Connecticut residents enrolled in a Qualified Health Plan (QHP) for 2025, compared to 129,000 at the end of the Open Enrollment Period in 2024. That includes 41,165 residents enrolled in the no-cost Covered CT Program, compared to 27,393 last year. In addition, AHCT enrolled more residents in dental coverage, for a total of 17,756.

“We are proud of another record-breaking enrollment year for Access Health CT because it means more Connecticut residents than ever are getting the coverage they need to live healthy lives,” said Access Health CT Chief Executive Officer James Michel. “Access Health CT is the only place Connecticut residents can get financial help to pay for their health insurance. And one of the great benefits of this coverage is potentially life-saving preventive screenings that customers can get at no cost.”

This financial help is at risk. The enhanced subsidies created as part of the 2021 American Rescue Plan Act (ARPA) and extended by the 2022 Inflation Reduction Act (IRA) have significantly expanded health insurance coverage access and affordability for millions of Americans. But they are set to expire at the end of this year.

If the subsidies do expire, the Congressional Budget Office expects nearly four million Americans will lose their insurance by 2034, leading to a sicker country overall. Without the enhanced subsidies available, healthier-than-average people could likely exit the marketplaces, causing insurers to raise premiums for the remaining enrollees.

Since the enhanced subsidies were introduced, the number of individuals receiving financial assistance in Connecticut has increased by nearly 30%. Approximately 90% of AHCT customers now receive financial help.

Without these subsidies, Connecticut residents could expect to pay $1,700 more on average per year for their health insurance. Some residents will see a nearly $3,000 increase per year.

“We are fortunate to have strong local advocates at the legislative level who have championed increased access to health coverage and making it more affordable. Connecticut senators and congresspeople have also supported the enhanced subsidies that have helped so many of our residents,” said Michel. “We hope the Connecticut delegation will continue to advocate for the extension of these subsidies and encourage their colleagues from across the country to join them in support of all Americans.”

Access Health CT Small Business Announces New BusinessPlus Platform

New platform makes it easy to enroll employees in an alternative option to traditional group coverage

HARTFORD, Conn. (Feb. 20, 2025) — Access Health CT (AHCT) Small Business today announced its new BusinessPlus platform to help Connecticut business owners manage health benefits more efficiently. BusinessPlus provides access to Individual Coverage Health Reimbursement Arrangements (ICHRAs) and will launch this summer.

Introduced by the federal government in 2019, an ICHRA is a type of health benefit where employers can provide employees with pretax dollars to help cover their health insurance premiums and qualified medical expenses. With this option, Connecticut employees can shop, compare and enroll in one of the 22 Qualified Health Plan (QHP) options offered through AHCT’s individual marketplace.

Previously, employers had limited plan choices, a one-size-fits-all solution for an employee base that was not one size. And with rates increasing annually, employers were faced with offering expensive options or nothing at all.

BusinessPlus provides a more flexible, simple and affordable option for Connecticut employers.

With an ICHRA, employers can offer coverage through the state-based exchange for some, or all, of their employees. Employers can provide a pretax monthly contribution for employees to help offset the cost of insurance premiums. Or in some instances, if an employee qualifies for subsidies through the exchange, the employee can use Advanced Premium Tax Credits (APTCs) to offset the cost of premiums, and the employer would not provide any contributions at all – a significant advantage to both the employer and employee.

Employees use the employer contributions or APTCs to reduce the cost of their health insurance plan through AHCT’s individual marketplace. This offers employers a way to remain competitive while decreasing costs and offering more health coverage options for their employees. And with the employer’s contributions, employees will benefit from lower costs and the freedom to choose health coverage based on their needs.

“The BusinessPlus platform is the first ever to be fully developed by a state-based marketplace,” said Access Health CT Chief Executive Officer James Michel. “We are thrilled to roll out this new platform and continue our mission-driven work of reducing the uninsured rate in our state. We will share more information in the coming months and look forward to providing innovative solutions for the Connecticut business community.”

Access Health CT Named One of the “Best Places to Work in Connecticut” by the Hartford Business Journal

Access Health CT received this distinction for the sixth year in a row

HARTFORD, Conn. (Feb. 6, 2025) — Access Health CT (AHCT) today announced it was honored by the Hartford Business Journal and Workforce Research Group as one of the “Best Places to Work in Connecticut” for a sixth consecutive year. The honorees will be recognized at a ceremony at the Aqua Turf Club in Southington March 13.

“It’s our outstanding team at Access Health CT that makes it one of the best places to work in Connecticut,” said Access Health CT Chief Executive Officer James Michel. “Their commitment to our customers and our mission to reduce the rate of the uninsured and eliminate health disparities is inspiring. They make Access Health CT a positive, supportive place to be every day. I congratulate them all on this recognition for the sixth year in a row.”

The “Best Places to Work in Connecticut” is a survey and awards program that honors employers in Connecticut who are creating exceptional workplaces. It is presented by the Hartford Business Journal in partnership with the independent research firm, Workforce Research Group.

To be considered, a company must be publicly or privately held, be a for-profit, nonprofit, or a government organization, have a physical operation in Connecticut, have at least 15 full- or part-time employees working in the state and must be in business a minimum of one year.

The submission process consists of a two-part survey assessment. The first part, to be completed by the employer, captures details about policies and practices. The second part, to be completed by employees, captures their opinions about their workplace experience.

The rankings will be published in the March 18 issue of the Hartford Business Journal.

Access Health CT Final Enrollment Deadline Approaching

Customers who enroll on or before Jan. 15, 2025 will have coverage beginning Feb. 1, 2025

HARTFORD, Conn. (Jan. 6, 2025) — Access Health CT (AHCT) today announced the deadline to enroll in health and dental coverage starting Feb. 1, 2025 is Jan. 15, 2025. This is the final deadline for the 2025 Open Enrollment Period.

The Open Enrollment Period for Connecticut residents to shop, compare and enroll in health insurance or renew their coverage began Nov. 1, 2024. Customers may enroll in either health or dental coverage, or both.

AHCT is the only place state residents can get financial help to pay for their health insurance. Nearly 90% of customers received financial assistance last year. Some customers might qualify for the Covered CT Program. This program provides no-cost coverage for eligible residents.

There are 22 Qualified Health Plans (QHPs) for customers to choose from. Plans are available from Anthem, ConnectiCare Benefits Inc. and ConnectiCare Insurance Company, Inc.

“If you have not enrolled in health coverage for 2025, now is the time to do so,” said Access Health CT Chief Executive Officer James Michel. “We encourage you to take this important step in making sure you and your family have a happy, healthy year.”

There are several ways to get free help in person, online and over the phone.

AHCT is hosting five one-day enrollment fairs throughout the state during January. Customers can also visit enrollment locations and Navigator partner locations during regular business hours. For a list of enrollment fairs and to register, visit the Enrollment Events webpage on the AHCT website. Information about enrollment locations and Navigator locations is also listed.

Customers can also get help from aCertified Broker or Enrollment Specialist in their community.

To find a broker near you, go online to AccessHealthCT.com and click ‘Get Help’.

“Our Certified Brokers can help make sure you’re enrolling in the right plan for you,” Michel said.

For free help online, customers can visit AccessHealthCT.com. They can also chat live with a customer service representative by clicking the “Live Chat” icon on the website. Live chat is available Monday through Friday from 8:00 a.m. to 6:45 p.m. and Saturday from 9:00 a.m. to 2:45 p.m.

Live chat is available from 8:00 a.m. to 11:45 p.m. Jan. 15, 2025.

To get help over the phone, customers can call 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Help is available in over 100 languages.

The call center will be open from 8:00 a.m. to midnight Jan. 15, 2025.

Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call with a relay operator.

Access Health CT to Host Free, In-Person Events to Help Connecticut Residents Enroll in Health and Dental Plans

The Open Enrollment Period ends on Jan. 15, 2025

HARTFORD, Conn. (Jan. 3, 2025) — Access Health CT (AHCT) today announced it will hold five enrollment fairs in January to help Connecticut residents shop, compare, and enroll in health or dental coverage. They can also renew their coverage.

Enrollment fairs are one-day events where customers can get free, in-person help to enroll or renew their coverage and help from experts in choosing a plan.

The final Jan. 15, 2025 enrollment deadline is approaching. If customers enroll on or before Jan. 15, 2025, coverage will start Feb. 1, 2025. The Open Enrollment Period began on Nov. 1, 2024.

Connecticut residents who want to attend a fair can book an appointment on the Enrollment Events webpage on AccessHealthCT.com. Walk-in appointments are welcome.

The enrollment fairs will take place at the following places and times:

Groton: Monday, Jan. 6 at Groton Public Library, located at 52 Newtown Road, from 5:00 p.m. to 8:00 p.m. Register here.
Hamden: Wednesday, Jan. 8 at the Keefe Community Center, located at 11 Pine Street, from 10:00 a.m. to 2:00 p.m. Register here.
West Haven: Saturday, Jan. 11 at West Haven Public Library, located at 300 Elm Street, from 10:00 a.m. to 2:00 p.m. Register here.
New London: Tuesday, Jan. 14 at the Public Library of New London, located at 63 Huntington Street, from 10:00 a.m. to 2:00 p.m. Register here.
Stamford: Wednesday, Jan. 15 at Ferguson Public Library, located at 1 Public Library Plaza, from 10:00 a.m. to 2:00 p.m. and 4:00 p.m. to 7:00 p.m. Register here.

“Enrolling in health and dental coverage is a great way to start the new year,” said Access Health CT Chief Executive Officer James Michel. “We can help get you enrolled in a plan that works best for you and your family. And all help is free.”

Other options for free help are available online, in person and over the phone.

In addition to enrollment fairs, customers can also visit enrollment locations and Navigator partner locations during regular business hours. A list of these locations is available on the Enrollment Events webpage.

Customers can also get help from acertified broker or enrollment specialist in their community. To find one, visit the Get Help webpage.

For free help online, customers can visit AccessHealthCT.com. They can also chat with a customer service representative by clicking the “Live Chat” icon on the website. Live chat is available Monday through Friday from 8:00 a.m. to 6:45 p.m. and Saturday from 9:00 a.m. to 2:45 p.m.

Customers can also call 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Help is available in over 100 languages.

The call center will be open from 8:00 a.m. to midnight on Jan. 15, 2025.

Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call a relay operator.

Access Health CT Enrollment Deadline Approaching

Customers who enroll on or before Dec. 15, 2024 will have coverage beginning Jan. 1, 2025

HARTFORD, Conn. (Dec. 9, 2024) — Access Health CT (AHCT) today announced the deadline to enroll in health and dental coverage starting Jan. 1, 2025 is Dec. 15, 2024. Customers who enroll Dec. 16, 2024 through Jan. 15, 2025 will have coverage starting Feb. 1, 2025.

The Open Enrollment Period for Connecticut residents to shop, compare and enroll in health insurance or renew their coverage began Nov. 1, 2024 and runs through Jan. 15, 2025. Customers may enroll in only health or dental coverage, or both.

AHCT is the only place state residents can get financial help to pay for their health insurance. Nearly 90% of AHCT customers receive financial assistance to help pay for their health insurance. Some customers might qualify for the Covered CT Program. This program provides no-cost coverage for eligible residents.

There are 22 Qualified Health Plans (QHPs) available for customers to choose from for plans starting in 2025. Plans are available from three insurance carriers, including Anthem, ConnectiCare Benefits Inc. and ConnectiCare Insurance Company Inc.

As of Nov. 1, 2024 Deferred Action for Childhood Arrival (DACA) recipients who live in Connecticut can enroll in health and dental insurance through AHCT. DACA recipients are not eligible for Medicaid, with the exception of some children and pregnant women in Connecticut.

“Having health insurance is important all year long,” said Access Health CT Chief Executive Officer James Michel, “which is why we urge you to enroll by Dec. 15, 2024 for coverage starting Jan. 1, 2025. If you need help, we offer in-person assistance, virtual chat online, a call center, and we can even connect you with a broker or Certified Application Counselor to help you with the enrollment process. All help is free.”

There are several ways to get free help in person, online and over the phone.

AHCT hosts one-day enrollment fairs throughout the state. Enrollment fairs are usually held in the evening during the week or on weekends. Customers can also visit enrollment locations and Navigator partner locations during regular business hours. For a list of enrollment fairs and to register, visit the Enrollment Events webpage on the AHCT website. Information about enrollment locations and Navigator locations is also listed.

Customers can also get help from aCertified Broker or Enrollment Specialist in their community.

“Our brokers are free to work with and are ready to help their community,” said Michel. “To find a broker near you, go online to AccessHealthCT.com and click ‘Get Help’ or call our call center. They are a great resource for whatever you may need while enrolling.”

To get help over the phone, customers can call 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Help is available in over 100 languages.

The call center will be open from 8:00 a.m. to midnight Dec. 15, 2024 and Jan. 15, 2025.

The call center will be closed Dec. 25, 2024 and Jan. 1, 2025.

Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call with a relay operator.

Access Health CT to Host Free, In-Person Events to Help Connecticut Residents Enroll in Health and Dental Plans

Customers who enroll on or before Dec. 15, 2024 will have coverage beginning Jan. 1, 2025

HARTFORD, Conn. (Nov. 26, 2024) — Access Health CT (AHCT) today announced it will hold seven enrollment fairs in December to help Connecticut residents shop, compare, and enroll in health or dental coverage. They can also renew their coverage.

Enrollment fairs are one-day events where customers can get free, in-person help to enroll or renew their coverage and help from experts in choosing a plan.

Open Enrollment began Nov. 1, 2024 and ends Jan. 15, 2025.

The Dec. 15, 2024 enrollment deadline is approaching. If customers enroll on or before Dec. 15, 2024, coverage will start Jan. 1, 2025. If they enroll between Dec. 16, 2024 and Jan. 15, 2025, coverage will start Feb. 1, 2025.

Connecticut residents who want to attend a fair can book an appointment on the Enrollment Events webpage on AccessHealthCT.com. Walk-in appointments are welcome.

The enrollment fairs will take place at the following places and times:

Danbury: Tuesday, Dec. 3 at Latinos for Educational Advocacy and Diversity (LEAD), located at 385 Main Street, from 10:00 a.m. to 2:00 p.m. and 4:00 p.m. to 7:00 p.m. Register here.
New Britain: Wednesday, Dec. 4 at Latinos for Educational Advocacy and Diversity (LEAD), located at 114 W. Main Street, from 5:00 p.m. to 8:00 p.m. Register here.
West Hartford: Thursday, Dec. 5 at West Hartford Town Hall, located at 50 S. Main Street, from 5:00 p.m. to 8:00 p.m. Register here.
Norwich: Saturday, Dec. 7 at The Edward & Mary Lord Family Health Center, located at 47 Town Street, from 10:00 a.m. to 2:00 p.m. Register here.
Enfield: Tuesday, Dec. 10 at CT State Community College Asnuntuck, located at 170 Elm Street, from 5:00 p.m. to 8:00 p.m. Register here.
Meriden: Wednesday, Dec. 11 at the Meriden Public Library, located at 105 Miller Street, from 5:00 p.m. to 8:00 p.m. Register here.
Stratford: Thursday, Dec. 12 at Birdseye Municipal Complex, located at 468 Birdseye Street, from 5:00 p.m. to 8:00 p.m. Register here.
Manchester: Saturday, Dec. 14 at Manchester Community Rec Center, located at 78 N. Main Street, from 10:00 a.m. to 2:00 p.m. Register here.
Milford: Sunday, Dec. 15 at Margaret S. Egan Center, 35 Mathew Street, from 10:00 a.m. to 2:00 p.m. Register here.

“We know people are busy this time of year. We want to make sure they have options when making plans to get in-person help to enroll,” said Access Health CT Chief Executive Officer James Michel. “Our experts are ready to answer your questions and help you enroll in a plan that best fits your needs.”

Other options for free help are available online, in person and over the phone.

Customers can also get help from acertified broker or enrollment specialist in their community. To find one, visit the Get Help webpage.

Customers can also call 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Help is available in over 100 languages.

The call center will be open from 8:00 a.m. to 5:00 p.m. Nov. 29, 2024, and 8:00 a.m. to midnight Dec. 15, 2024 and Jan. 15, 2025.

The call center will be closed on Nov. 28, 2024, Dec. 25, 2024 and Jan. 1, 2025.

Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call a relay operator.

Access Health CT to Host Free, In-Person Events to Help Connecticut Residents Enroll in Health Insurance

Enrollment Specialists available at events to help consumers in English and Spanish

HARTFORD, Conn. (Nov. 1, 2024) — Access Health CT (AHCT) today announced it will hold 10 enrollment fairs in November to help Connecticut residents shop, compare, and enroll in health or dental coverage. They can also renew their coverage. Enrollment fairs are one-day events for customers to get free, in-person help from experts. The fairs will take place in Bridgeport, Bristol, Fairfield, Hartford, Middletown, New Haven, Norwalk, Torrington, Waterbury and Willimantic.

Open Enrollment begins today. When you enroll affects when your coverage starts. If customers enroll on or before Dec. 15, 2024, coverage will start Jan. 1, 2025. If they enroll between Dec. 16, 2024, and Jan. 15, 2025, coverage will start Feb. 1, 2025.

Connecticut residents who want to attend a fair can book an appointment online on the Enrollment Events webpage on AccessHealthCT.com. Walk-in appointments are welcome.

The enrollment fairs will take place at the following places and times:

New Haven: Saturday, Nov. 2 at Dixwell Community House (Q House), located at 197 Dixwell Avenue, from 10:00 a.m. to 2:00 p.m. Register here.
Hartford: Monday, Nov. 4 at Make the Road CT, located at 885 Wethersfield Avenue, from 10:00 a.m. to 2:00 p.m. Register here.
Bridgeport: Wednesday, Nov. 6 at St. Vincent’s Medical Center, located at 2800 Main Street, from 5:00 p.m. to 8:00 p.m. Register here.
Torrington: Thursday, Nov. 7 at Torrington City Hall, located at 140 Main Street, from 5:00 p.m. to 8:00 p.m. Register here.
Waterbury: Saturday, Nov. 9 at Wilby High School, located at 568 Bucks Hill Road, from 10:00a.m. to 2:00 p.m. Register here.
Middletown: Tuesday, Nov. 12 at the Community Health Center of Middletown, located at 675 Main Street, from 5:00 p.m. to 8:00 p.m. Register here.
Bristol: Wednesday, Nov. 13 at Bristol Public Library, located at 5 High Street, from 5:00 p.m. to 8:00 p.m. Register here.
Fairfield: Friday, Nov. 15 at the Bigelow Center for Senior Activities, located at 100 Mona Terrace, from 10:00a.m. to 2:00 p.m. Register here.
Willimantic: Saturday, Nov. 16 at Generations Family Health Center, located at 40 Mansfield Avenue, from 10:00 a.m. to 2:00 p.m. Register here.
Norwalk: Thursday, Nov. 21 at Norwalk City Hall, located at 125 East Avenue, from 5:00 p.m. to 8:00 p.m. Register here.

“If you have questions or want to sign up for health insurance, we encourage you to visit one of our enrollment fairs,” said Access Health CT Chief Executive Officer James Michel. “Picking the right plan for you and your family is important. We are holding 26 events all over the state throughout the Open Enrollment period to help all residents get the support they need.”

Other options for free help are available online, in person and over the phone.

Customers can also get help from acertified broker or enrollment specialist in their community. To find one, visit the Get Help webpage.

Customers can also call 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Help is available in over 100 languages.

The call center will be open from 8:00 a.m. to midnight on Dec. 15, 2024 and Jan. 15, 2025.

The call center will be closed on Nov. 28, 2024, Nov. 29, 2024, Dec. 25, 2024 and Jan. 1, 2025.

Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call with a relay operator.