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Access Health CT

Access Health CT Final Enrollment Deadline Approaching

Customers who enroll on or before Jan. 15, 2025 will have coverage beginning Feb. 1, 2025

HARTFORD, Conn. (Jan. 6, 2025) — Access Health CT (AHCT) today announced the deadline to enroll in health and dental coverage starting Feb. 1, 2025 is Jan. 15, 2025. This is the final deadline for the 2025 Open Enrollment Period. 

The Open Enrollment Period for Connecticut residents to shop, compare and enroll in health insurance or renew their coverage began Nov. 1, 2024. Customers may enroll in either health or dental coverage, or both.

AHCT is the only place state residents can get financial help to pay for their health insurance. Nearly 90% of customers received financial assistance last year. Some customers might qualify for the Covered CT Program. This program provides no-cost coverage for eligible residents.

There are 22 Qualified Health Plans (QHPs) for customers to choose from. Plans are available from Anthem, ConnectiCare Benefits Inc. and ConnectiCare Insurance Company, Inc.

“If you have not enrolled in health coverage for 2025, now is the time to do so,” said Access Health CT Chief Executive Officer James Michel. “We encourage you to take this important step in making sure you and your family have a happy, healthy year.”

There are several ways to get free help in person, online and over the phone.

AHCT is hosting five one-day enrollment fairs throughout the state during January. Customers can also visit enrollment locations and Navigator partner locations during regular business hours. For a list of enrollment fairs and to register, visit the Enrollment Events webpage on the AHCT website. Information about enrollment locations and Navigator locations is also listed.

Customers can also get help from aCertified Broker or Enrollment Specialist in their community.

To find a broker near you, go online to AccessHealthCT.com and click ‘Get Help’.

“Our Certified Brokers can help make sure you’re enrolling in the right plan for you,” Michel said.

For free help online, customers can visit AccessHealthCT.com. They can also chat live with a customer service representative by clicking the “Live Chat” icon on the website. Live chat is available Monday through Friday from 8:00 a.m. to 6:45 p.m. and Saturday from 9:00 a.m. to 2:45 p.m.

Live chat is available from 8:00 a.m. to 11:45 p.m. Jan. 15, 2025.

To get help over the phone, customers can call 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Help is available in over 100 languages.

The call center will be open from 8:00 a.m. to midnight Jan. 15, 2025.

Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call with a relay operator.

Access Health CT

Access Health CT to Host Free, In-Person Events to Help Connecticut Residents Enroll in Health and Dental Plans

The Open Enrollment Period ends on Jan. 15, 2025

HARTFORD, Conn. (Jan. 3, 2025) — Access Health CT (AHCT) today announced it will hold five enrollment fairs in January to help Connecticut residents shop, compare, and enroll in health or dental coverage. They can also renew their coverage.

Enrollment fairs are one-day events where customers can get free, in-person help to enroll or renew their coverage and help from experts in choosing a plan.

The final Jan. 15, 2025 enrollment deadline is approaching. If customers enroll on or before Jan. 15, 2025, coverage will start Feb. 1, 2025. The Open Enrollment Period began on Nov. 1, 2024.

Connecticut residents who want to attend a fair can book an appointment on the Enrollment Events webpage on AccessHealthCT.com. Walk-in appointments are welcome.

The enrollment fairs will take place at the following places and times:

“Enrolling in health and dental coverage is a great way to start the new year,” said Access Health CT Chief Executive Officer James Michel. “We can help get you enrolled in a plan that works best for you and your family. And all help is free.”

Other options for free help are available online, in person and over the phone.

In addition to enrollment fairs, customers can also visit enrollment locations and Navigator partner locations during regular business hours. A list of these locations is available on the Enrollment Events webpage.

Customers can also get help from acertified broker or enrollment specialist in their community. To find one, visit the Get Help webpage.

For free help online, customers can visit AccessHealthCT.com. They can also chat with a customer service representative by clicking the “Live Chat” icon on the website. Live chat is available Monday through Friday from 8:00 a.m. to 6:45 p.m. and Saturday from 9:00 a.m. to 2:45 p.m.

Customers can also call 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Help is available in over 100 languages.

The call center will be open from 8:00 a.m. to midnight on Jan. 15, 2025.

Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call a relay operator.

Access Health CT

Access Health CT Enrollment Deadline Approaching

Customers who enroll on or before Dec. 15, 2024 will have coverage beginning Jan. 1, 2025

HARTFORD, Conn. (Dec. 9, 2024) — Access Health CT (AHCT) today announced the deadline to enroll in health and dental coverage starting Jan. 1, 2025 is Dec. 15, 2024. Customers who enroll Dec. 16, 2024 through Jan. 15, 2025 will have coverage starting Feb. 1, 2025.

The Open Enrollment Period for Connecticut residents to shop, compare and enroll in health insurance or renew their coverage began Nov. 1, 2024 and runs through Jan. 15, 2025. Customers may enroll in only health or dental coverage, or both.

AHCT is the only place state residents can get financial help to pay for their health insurance. Nearly 90% of AHCT customers receive financial assistance to help pay for their health insurance. Some customers might qualify for the Covered CT Program. This program provides no-cost coverage for eligible residents.

There are 22 Qualified Health Plans (QHPs) available for customers to choose from for plans starting in 2025. Plans are available from three insurance carriers, including Anthem, ConnectiCare Benefits Inc. and ConnectiCare Insurance Company Inc.

As of Nov. 1, 2024 Deferred Action for Childhood Arrival (DACA) recipients who live in Connecticut can enroll in health and dental insurance through AHCT. DACA recipients are not eligible for Medicaid, with the exception of some children and pregnant women in Connecticut.

“Having health insurance is important all year long,” said Access Health CT Chief Executive Officer James Michel, “which is why we urge you to enroll by Dec. 15, 2024 for coverage starting Jan. 1, 2025. If you need help, we offer in-person assistance, virtual chat online, a call center, and we can even connect you with a broker or Certified Application Counselor to help you with the enrollment process. All help is free.”

There are several ways to get free help in person, online and over the phone.

AHCT hosts one-day enrollment fairs throughout the state. Enrollment fairs are usually held in the evening during the week or on weekends. Customers can also visit enrollment locations and Navigator partner locations during regular business hours. For a list of enrollment fairs and to register, visit the Enrollment Events webpage on the AHCT website. Information about enrollment locations and Navigator locations is also listed.

Customers can also get help from aCertified Broker or Enrollment Specialist in their community.

“Our brokers are free to work with and are ready to help their community,” said Michel. “To find a broker near you, go online to AccessHealthCT.com and click ‘Get Help’ or call our call center. They are a great resource for whatever you may need while enrolling.”

For free help online, customers can visit AccessHealthCT.com. They can also chat live with a customer service representative by clicking the “Live Chat” icon on the website. Live chat is available Monday through Friday from 8:00 a.m. to 6:45 p.m. and Saturday from 9:00 a.m. to 2:45 p.m.

To get help over the phone, customers can call 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Help is available in over 100 languages.

The call center will be open from 8:00 a.m. to midnight Dec. 15, 2024 and Jan. 15, 2025.

The call center will be closed Dec. 25, 2024 and Jan. 1, 2025.  

Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call with a relay operator.

Access Health CT

Access Health CT to Host Free, In-Person Events to Help Connecticut Residents Enroll in Health and Dental Plans

Customers who enroll on or before Dec. 15, 2024 will have coverage beginning Jan. 1, 2025

HARTFORD, Conn. (Nov. 26, 2024) — Access Health CT (AHCT) today announced it will hold seven enrollment fairs in December to help Connecticut residents shop, compare, and enroll in health or dental coverage. They can also renew their coverage.

Enrollment fairs are one-day events where customers can get free, in-person help to enroll or renew their coverage and help from experts in choosing a plan.

Open Enrollment began Nov. 1, 2024 and ends Jan. 15, 2025.

The Dec. 15, 2024 enrollment deadline is approaching. If customers enroll on or before Dec. 15, 2024, coverage will start Jan. 1, 2025. If they enroll between Dec. 16, 2024 and Jan. 15, 2025, coverage will start Feb. 1, 2025.

Connecticut residents who want to attend a fair can book an appointment on the Enrollment Events webpage on AccessHealthCT.com. Walk-in appointments are welcome.

The enrollment fairs will take place at the following places and times:

“We know people are busy this time of year. We want to make sure they have options when making plans to get in-person help to enroll,” said Access Health CT Chief Executive Officer James Michel. “Our experts are ready to answer your questions and help you enroll in a plan that best fits your needs.”

Other options for free help are available online, in person and over the phone.

In addition to enrollment fairs, customers can also visit enrollment locations and Navigator partner locations during regular business hours. A list of these locations is available on the Enrollment Events webpage.

Customers can also get help from acertified broker or enrollment specialist in their community. To find one, visit the Get Help webpage.

For free help online, customers can visit AccessHealthCT.com. They can also chat with a customer service representative by clicking the “Live Chat” icon on the website. Live chat is available Monday through Friday from 8:00 a.m. to 6:45 p.m. and Saturday from 9:00 a.m. to 2:45 p.m.

Customers can also call 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Help is available in over 100 languages.

The call center will be open from 8:00 a.m. to 5:00 p.m. Nov. 29, 2024, and 8:00 a.m. to midnight Dec. 15, 2024 and Jan. 15, 2025.

The call center will be closed on Nov. 28, 2024, Dec. 25, 2024 and Jan. 1, 2025.

Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call a relay operator.

Access Health CT

Access Health CT to Host Free, In-Person Events to Help Connecticut Residents Enroll in Health Insurance

Enrollment Specialists available at events to help consumers in English and Spanish

HARTFORD, Conn. (Nov. 1, 2024) — Access Health CT (AHCT) today announced it will hold 10 enrollment fairs in November to help Connecticut residents shop, compare, and enroll in health or dental coverage. They can also renew their coverage. Enrollment fairs are one-day events for customers to get free, in-person help from experts. The fairs will take place in Bridgeport, Bristol, Fairfield, Hartford, Middletown, New Haven, Norwalk, Torrington, Waterbury and Willimantic.

Open Enrollment begins today. When you enroll affects when your coverage starts. If customers enroll on or before Dec. 15, 2024, coverage will start Jan. 1, 2025. If they enroll between Dec. 16, 2024, and Jan. 15, 2025, coverage will start Feb. 1, 2025.

Connecticut residents who want to attend a fair can book an appointment online on the Enrollment Events webpage on AccessHealthCT.com. Walk-in appointments are welcome.

The enrollment fairs will take place at the following places and times:

“If you have questions or want to sign up for health insurance, we encourage you to visit one of our enrollment fairs,” said Access Health CT Chief Executive Officer James Michel. “Picking the right plan for you and your family is important. We are holding 26 events all over the state throughout the Open Enrollment period to help all residents get the support they need.”

Other options for free help are available online, in person and over the phone.

In addition to enrollment fairs, customers can also visit enrollment locations and Navigator partner locations during regular business hours. A list of these locations is available on the Enrollment Events webpage.

Customers can also get help from acertified broker or enrollment specialist in their community. To find one, visit the Get Help webpage.

For free help online, customers can visit AccessHealthCT.com. They can also chat with a customer service representative by clicking the “Live Chat” icon on the website. Live chat is available Monday through Friday from 8:00 a.m. to 6:45 p.m. and Saturday from 9:00 a.m. to 2:45 p.m.

Customers can also call 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Help is available in over 100 languages.

The call center will be open from 8:00 a.m. to midnight on Dec. 15, 2024 and Jan. 15, 2025.

The call center will be closed on Nov. 28, 2024, Nov. 29, 2024, Dec. 25, 2024 and Jan. 1, 2025.

Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call with a relay operator.

Access Health CT

Access Health CT Open Enrollment Period Begins November 1

Connecticut residents can shop, compare and enroll in quality health insurance plans from

Nov. 1, 2024 through Jan. 15, 2025

HARTFORD, Conn. (Oct. 31, 2024) — Access Health CT (AHCT) announced the Open Enrollment period begins Nov. 1, 2024 and ends Jan. 15, 2025. Connecticut residents can shop, compare, and enroll in health insurance plans or renew their coverage. Customers may also enroll in dental insurance through AHCT.

When you enroll affects when your coverage starts. If customers enroll on or before Dec. 15, 2024, coverage will start Jan. 1, 2025. If they enroll between Dec. 16, 2024 and Jan. 15, 2025, coverage will start Feb. 1, 2025.

AHCT is the only place Connecticut residents can get financial help to pay for their health insurance. Nearly 90% of AHCT customers enrolled in a Qualified Health Plan (QHP) receive assistance. Some customers might also qualify for the Covered CT Program. This program provides no cost insurance for eligible residents.

There are 22 Qualified Health Plans (QHPs) available for customers to choose from this year. Plans are available from three insurance carriers, including Anthem, ConnectiCare Benefits Inc., and ConnectiCare Insurance Company Inc.

Starting Nov. 1, people who are part of the Deferred Action for Childhood Arrival (DACA) program and live in Connecticut can sign up for health and dental insurance through AHCT.

“This is the time to take control of your health. Enroll in a health and dental plan and remember to get your preventive care. Annual checkups and health screenings can help you detect or prevent illness and disease,” said Access Health CT Chief Executive Officer James Michel. “We’re here to help you get the health coverage you need to live a healthy life.”

Free help to sign up is available online, in person and over the phone.

There are many ways to get free, in-person help. AHCT hosts one-day enrollment fairs throughout the state. Enrollment fairs are usually held in the evening during the week or on weekends. Customers can also visit enrollment locations and Navigator partner locations during regular business hours. For a list of enrollment fairs and to register, visit the Enrollment Events webpage on the AHCT website. Information about enrollment locations and Navigator locations are also listed.

Customers can also get help from acertified broker or enrollment specialist in their community.

“Brokers are a wonderful resource for Connecticut residents,” said Michel. “They are free to work with and our network includes brokers who can speak in many different languages. If you would like help with the application process or would like to work with an expert who can help make a plan recommendation, a broker can help. Go online to AccessHealthCT.com and click ‘Get Help’ or call our call center to find a broker that can work with you.”

To get help over the phone, customers can call 1-855-805-4325, Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 3:00 p.m. Help is available in over 100 languages.

The call center will be open from 8:00 a.m. to midnight on Dec. 15, 2024 and Jan. 15, 2025.

The call center will be closed on Nov. 28, 2024, Nov. 29, 2024, Dec. 25, 2024 and Jan. 1, 2025.  

Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call a relay operator.

For free help online, customers can visit AccessHealthCT.com. They can also chat live with a customer service representative by clicking the “Live Chat” icon on the website. Live chat is available Monday through Friday from 8:00 a.m. to 6:45 p.m. and Saturday from 9:00 a.m. to 2:45 p.m.

Access Health CT

Deferred Action for Childhood Arrival (DACA) Recipients Eligible for Health Insurance Through Access Health CT

Eligibility begins November 1

HARTFORD, Conn. (Oct. 24, 2024) — Access Health CT (AHCT) today announced Deferred Action for Childhood Arrival (DACA) recipients will be eligible to enroll in health insurance coverage through state-based marketplaces beginning Nov. 1. This change in the law means DACA recipients living in Connecticut can enroll in health and dental insurance plans offered through AHCT.

DACA is a policy that defers deportation for eligible individuals who do not have a lawful U.S. immigration status.

DACA recipients from birth to 15 years old, or DACA recipients who are pregnant, may be eligible for HUSKY Health programs, including Medicaid and the Children’s Health Insurance Program (CHIP).

DACA recipients who will be newly eligible to enroll in coverage through a state-based marketplace starting November 1 may also be eligible for financial help to pay for their health insurance. Eligibility is based on address, income and number of household members. Financial help is not available towards the cost of dental plans.

Anyone who becomes a DACA recipient will qualify for a 60-day Special Enrollment Period (SEP). The SEP will begin on the day deferred action is granted or on November 1 for 2024 coverage for those already granted deferred action.

“Our mission at Access Health CT is to reduce the rate of the uninsured and eliminate health disparities,” said Access Health CT Chief Executive Officer, James Michel. “This new opportunity allows for even more people living in Connecticut to get insured, which will improve overall health outcomes in our communities.”

“Our customers can receive enrollment help in over 100 languages when they contact our call center, as well as get in-person help through a broker or one of our Navigator community partners around the state,” Michel continued. “We are here to assist them in getting the important insurance coverage they need to live healthy lives.”

DACA recipients can find free help and enroll online, in person or by phone.

For free help and to enroll, customers may contact the call center at 1-855-805-4325, Monday through Friday from 8:00 a.m. to 4:00 p.m. Enrollment help is available over the phone in more than 100 languages. Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call 1-855-805-4325 with a relay operator.

There are several ways to get free in-person help. Customers may work with acertified broker or enrollment specialist in their community. To find a certified broker or enrollment specialist, visit the Get Help webpage at www.accesshealthct.com/get-help.

In addition, customers may visit any of AHCT’s Navigator partner locations. Expert help from enrollment specialists is available at these locations year-round. Please contact the site in advance to make an appointment.

AHCT Navigator locations include the Community Health Center Association of CT (CHCACT) in Norwich and Willimantic, Community Renewal Team (CRT) in Hartford, the Cornell Scott Hill Health Center in New Haven, the Greater Bridgeport Area Prevention Program (GBAPP) in Bridgeport and New Opportunities, Inc. in Waterbury.

For free online help, customers may visit AccessHealthCT.com. Live chat is available by clicking the “Live Chat” icon to connect with a customer service representative in real time. Live chat is available Monday through Friday from 8:00 a.m. to 3:45 p.m.

Access Health CT

Access Health CT Leadership Recognized by the 2024 Stevie Awards for Great Employers

HARTFORD, Conn. (Sept. 27, 2024) — Access Health CT (AHCT) today announced its Human Resources Manager, Jessica Briggs, has received a bronze Stevie Award from the 2024 Stevie Awards for Great Employers in its Onboarding Professional of the Year category. All winners were recognized during a gala awards dinner Monday, Sept. 16 at the Marriott Marquis Hotel in New York City.

“Our mission to reduce the rate of the uninsured and eliminate health disparities is an important part of our culture at Access Health CT, and that message is reinforced from the moment a new employee walks through the door,” said Chief Executive Officer of Access Health CT, James Michel. “We can’t thank Jessica enough for her dedication to our mission and to fostering a welcoming and inclusive atmosphere from the very first point of contact.”

Having joined the organization when it was just emerging from its startup phase a decade ago, Briggs helped develop its foundational policies and procedures, and played an important part in its transformation into the well-known state entity it is today. From her first role as a Human Resources Generalist to her current role as a Human Resources Manager, Briggs has been the driving force behind the organization’s onboarding experience, ensuring a seamless integration for all new employees.

Her proactivity fosters a sense of ownership and pride, which is crucial for building a cohesive and motivated team. It encourages employees to take an active role in their work and the organization’s success, serving as a testament to her and AHCT’s ability to maintain a consistent values-driven culture, even as the organization navigates changes.

“We know external success starts from within, which is why we emphasize the importance of investing in our people’s well-being,” said Human Resources Director of Access Health CT, Glenn Jurgen. “Jessica’s compassionate leadership is truly a testament to the personal and professional development of our team.”

The Stevie Awards for Great Employers recognize the world’s best employers and the individuals within them who help create and drive great places to work. More than 1,000 nominations from organizations of all sizes in 35 nations and territories were submitted this year for consideration in a wide range of HR-related categories. Details about the Stevie Awards for Great Employers and the list of 2024 Stevie winners are available at StevieAwards.com/HR.   

Access Health CT

Access Health CT Announces Applications are Open for 2024 Broker Academy Program

The free training program is diversifying the broker community in Connecticut 

HARTFORD, Conn. (March 1, 2024) — Access Health CT (AHCT) today announced that applications are open for the 2024 Broker Academy Program. Click here for the application. The deadline to apply is March 31.

The Broker Academy is now in its third year. This free program creates a pathway to license health insurance brokers by recruiting from, and building the skillsets of, those who live and work in underserved communities in Connecticut.

The Broker Academy was created as part of AHCT’s mission-driven approach to reducing health disparities. As a result of the program, 50 students passed the state licensing exam and became insurance brokers. Forty-two are certified with AHCT. They are now working as brokers throughout the state.

Health insurance brokers help their clients shop, compare and enroll in a health insurance plan that best fits their needs. They also assist their clients in understanding their selected insurance plan and how to use it, and they answer any additional questions. 

The program is an opportunity for participants to begin a new, flexible career in a growing employment field. The demand for health insurance brokers is projected to increase by 8% through 2032 (U.S. Bureau of Labor Statistics).

Applicants to the Broker Academy must be 18 years or older. They must hold a high school diploma or GED, have one to three letters of recommendation and have community service experience. The program is open to all Connecticut residents. Preference will be given to applicants who reside or work in underserved areas.

Accepted Broker Academy candidates will receive free training, a five-month mentorship with an experienced broker, professional development and program support. Weekly training sessions for program readiness will be held in May. In-person classes begin June 3. Classes will take place in the Hartford and Norwalk areas, two of the most underinsured areas in Connecticut.

“We are proud of the Broker Academy and the impact its graduates are having on underserved communities,” said Access Health CT Chief Executive Officer James Michel. “By working as trusted resources in these areas, they are helping people get access to health care they have not had before. And breaking down these barriers will lead to healthier generations in the future.

“Our goal is to continue building on the success we’ve had for the past two years,” he continued. “Eliminating health disparities is an important part of our mission. The Broker Academy is one way we can achieve that.”

AHCT is hosting free virtual Broker Academy information sessions. The remaining sessions will take place March 5 and March 19 from 6:00 p.m. to 7:00 p.m. To register for the March 5 session, click here. To register for the March 19 session, click here

Access Health CT

Access Health CT Announces Free Events to Help Husky Health Clients Affected by Medicaid Unwinding

These free, in-person events will take place in New Britain and Stamford

HARTFORD, Conn. (Feb. 20, 2024) — Access Health CT (AHCT) today announced it will host two free, in-person enrollment fairs in February and March to help HUSKY Health enrollees who have been affected by the Medicaid Unwinding process. The events will take place in New Britain and Stamford.

Medicaid Unwinding is the process of resuming the review of households for Medicaid eligibility after a three-year break during the Public Health Emergency. The eligibility redetermination process resumed April 1, 2023 and HUSKY Health clients will be notified when it is their turn to enroll. The process will end March 31. HUSKY Health is Connecticut’s Medicaid program.

Connecticut residents who remain eligible for HUSKY Health will likely be automatically reenrolled. Those who need to take action will receive mail with instructions.

Connecticut residents no longer eligible for HUSKY Health may become eligible for other no- or low-cost health coverage available through AHCT. Other options include the Covered Connecticut Program, which provides no-cost coverage for eligible residents, or a Qualified Health Plan (QHP), often available at a lower cost to residents if they qualify for subsidies.

HUSKY Health clients who need assistance with the process or have questions can get help from an enrollment specialist at these upcoming enrollment fairs:

Walk-ins are welcome.

“Access Health CT is here to help residents who are affected by Medicaid Unwinding as the process comes to a close over the next few weeks,” said Chief Executive Officer of Access Health CT, James Michel. “We encourage you to come to these events if you have questions or need help from expert enrollment specialists. We want to ensure you and your family have the health coverage you need.”

For free help online, residents may visit AccessHealthCT.com. Live chat is available by clicking the “Live Chat” icon to connect with a customer service representative in real time. Live chat is available Monday through Friday from 8:00 a.m. to 5:45 p.m., and Saturday from 9:00 a.m. to 12:45 p.m.

Residents may also contact the call center at 1-855-805-4325, Monday through Friday from 8:00 a.m. to 6:00 p.m., and Saturday from 9:00 a.m. to 1:00 p.m. Help is available in over 100 languages. Customers who are deaf or hearing impaired may use TTY at 1-855-789-2428 or call with a relay operator.